RoCham is pleased to announce the Hong Kong Monetary Authority (HKMA) launched on March 24, 2017 a webpage on its website (http:// www.hkma.gov.hk/eng/other-information/ac_opening.shtml) and a dedicated email account (firstname.lastname@example.org) to receive comments and answer queries regarding opening and maintenance of bank accounts.
The newly launched HKMA webpage contains useful information about account opening and maintenance procedures, documentation and information requirements and contact details of banks. It also provides information on what banks should not do when processing account opening applications, and useful tips for reference of the unsuccessful applicants. There is also a “What’s New” section to provide updates of banks’ recent initiatives regarding account opening and maintenance. The webpage will be updated from time to time. The dedicated email account facilitates the public to share views and/or specific cases for appropriate follow-up actions by the HKMA. This is on top of the complaint handling mechanism that is currently in operation. The specific feedback gathered would help the HKMA and banks in considering further areas for improvement.